Terms & conditions

About our designs

Our designs are made from natural materials. Changes in colour, texture and pattern, as well as slubs in fabrics, are just a lovely characteristic of this.

When it comes to vintage notions in particular, colours are likely to change over time as they respond to sunlight exposure and moisture content in the air. There can be some colour variance across different items.

We always try our best to make sure that the descriptions, images, and prices on our website and in our literature are accurate. Sometimes we can’t control this (for instance, computer monitors can affect colour), but if you spot something that you think is wrong, let us know and we’ll try to resolve it as quickly as possible.

Your order

When you’re placing an order for any of our bespoke items, we’ll take a deposit before we start work. We’ll ask for the remaining amount and postage to be paid before we post it to you.

We are unable to offer refunds on bespoke pieces because it has been made especially for you.

When we create a custom quote for you it will be valid for 28 days.

Digital Products

Thanks for considering making a purchase with Brit Heart.

Purchase Terms of Agreement

Purchasing digital products, including PDF downloads are subject to the following terms and conditions. Customers are advised to review carefully before making any purchase.

Payment and Refund Policy

All transactions of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.britheart.co.uk are non-refundable or exchangeable. You will note that you will be asked to waive your right to a 14-day cooling-off period on the checkout page. Since the products made available here are intangible, there is a strict no-refund policy. Please ensure you purchase the correct product before you checkout.

Brit Heart reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can contact hello@britheart.co.uk with your transaction/payment details to ensure your product is sent as soon as possible.